RMS Powers the Future of Revenue Cycle Automation

2024 Success Stems from Innovative AI, Enhanced Services, and Expanded Leadership

Oklahoma City, OK – Feb. 25, 2025 – Revenue Management Solutions (RMS), a leader in healthcare remittance and reconciliation automation, achieved significant milestones in 2024, reinforcing its position as an industry innovator. With groundbreaking AI-driven solutions, expanded service offerings, and key executive appointments, RMS continues to transform revenue cycle management for healthcare providers nationwide.

"2024 was a transformative year for RMS as we accelerated innovation, strengthened our service offerings, and expanded our leadership team to support our growing client base," said Scott Thomas, CEO of RMS. "Our commitment to automation, security, and operational excellence has never been stronger, and we’re excited to build on this momentum in 2025."

Industry-Leading Innovation: AI-Driven Conversion Software

RMS introduced Gen 5, an advanced AI-powered data extraction and orchestration technology designed to process unstructured documents with unmatched precision and efficiency. Leveraging cutting-edge AI models, Gen 5 automates document cleanup, optical character recognition (OCR), classification, splitting, and entity recognition. This allows healthcare providers to streamline their revenue cycle processes, reduce manual workloads, and increase operational efficiency. Additionally, Gen 5’s payer PDF conversion capabilities play a crucial role in mitigating potential industry disruptions, ensuring providers maintain access to critical payment data without delays.

"Our Gen 5 software redefines how remittance data is processed, offering unparalleled flexibility and efficiency," said Grzegorz Bugaj, Chief Information Officer at RMS. "This technology is not just a response to industry challenges—it’s the foundation for the future of revenue cycle automation."

Expanded Correspondence Capabilities

RMS has expanded its correspondence indexing and routing capabilities from 13 to 36 category codes, more than doubling the specificity and usability of its solutions. With omni-channel document intake—including LAN Fax, SFTP, lockbox, and website PDFs—RMS ensures seamless processing and superior security. Additionally, its 2025 quality indexing initiative aims to further refine accuracy and workflow efficiency.

Comprehensive Payer Enrollment Solutions

RMS continues to lead the way in payer enrollment services, helping healthcare providers eliminate paper-based transactions and reduce costs. Through its clearinghouse partnerships and connections, RMS facilitates direct enrollments, reviewing provider lockbox files to create customized payer plans and coordinating with clearinghouses for seamless transitions. As a bank- and clearinghouse-agnostic provider, RMS supports multiple payment streams simultaneously, ensuring flexibility and efficiency for clients undergoing transitions between financial institutions.

Sustained Growth and Market Expansion

In 2024, RMS welcomed an almost 30% increase in net new clients over 2023. This steady momentum has enabled RMS to continue to process billions of transactions for the thousands of providers, hospitals and health systems that rely on RMS. Despite market fluctuations, RMS achieved sustained growth, further cementing its position as a leader in the healthcare industry.

Investing in Growth and Leadership

RMS has expanded its leadership team to drive its next phase of growth, welcoming key executives in operations, revenue, technology, client services and product.

• Kevin Hoffield, Chief Operating Officer – With more than 18 years in healthcare operations, Kevin led global teams at Optum/Change Healthcare and drove over $1 billion in cash collections at Conifer Health Solutions.
• Amy Rinard, Chief Revenue Officer – Amy has over 15 years of experience innovating healthcare finance, focusing on automation and cost reduction. Prior to RMS, she played a key role in launching CommerceHealthcare's payment solutions.
• Erick Sunarto, Chief Technology Officer – Erick brings over 20 years of technology leadership, previously serving as VP of Technology at Rivet, where he led engineering and product development.
• Jared Woods, Director of Implementation and Client Engagement – Jared has over 12 years in healthcare client services, specializing in onboarding and integration. He previously led healthcare receivables onboarding at Commerce Bank.
• Mark Carlson, Product Director – After more than 10 years in healthcare and banking, 5 of which he gained at RMS specializing in bank technology and client experience, Mark was promoted in 2024 to Product Director.

Future Roadmap: AI, Automation, and Scalability

Looking ahead, RMS remains committed to continuous improvement, with a 2025 roadmap focused on:

• Continued enhancements in correspondence routing and indexing, including payer name recognition and Epic API integrations.
• The ability to create 835 files from correspondence, increasing automation potential.
• Advanced AI-driven data integrity and balancing solutions for superior precision and reliability.
• Unparalleled client support through dedicated relationship management and expert customer service, ensuring healthcare providers receive hands-on guidance, rapid issue resolution, and seamless implementation of automation solutions.

A Trusted Leader in Revenue Cycle Automation

Since 2006, RMS has established itself as a premier provider of revenue cycle automation, earning the trust of 56 referral banks, six major reseller banks, and some of the nation’s largest healthcare organizations. With seamless compatibility across financial systems and leading EHR platforms like Epic and Meditech, RMS streamlines revenue cycle processes, optimizes reconciliation workflows, and drives efficiency for providers nationwide. Backed by over 300 years of combined industry experience and billions of transactions processed, RMS continues to set the standard for AI-driven automation, helping healthcare organizations reduce costs, improve accuracy, and focus on patient care.

For more information about RMS and its industry-leading solutions, visit https://rmsweb.com.

Media Contact:
Jennifer Parker
Marketing Manager
jparker@rmsweb.com
Revenue Management Solutions, LLC